Contact
A real person reads everything sent here. We aim to reply within two working days.
contact@wildfirely.com
One address, read by a person. Useful things to put in the subject line so it gets to the right place quickly:
Correction — if the score at your address does not match the ground,
particularly the terrain or the fire history. We re-run the point and publish what we find, and
these get answered first.
Data — questions about the methodology, the datasets, or licensing them.
Press — we will run custom queries for a story at no charge.
Partnership — see what we ask of partners before writing.
Privacy — access, correction or deletion requests.
Response times
We are a small operation. Corrections about a specific address get priority because they improve the model for everyone; expect a reply within two working days. General questions may take longer. We do not run a phone line, and there is no chatbot — a person reads what you send.
What we cannot help with
- Emergencies. We are not an emergency service and do not monitor this inbox out of hours. Call 911. For evacuation orders, follow your county emergency management office.
- Your specific policy. We are not an insurer or licensed agent and cannot advise on your coverage, a claim, or a non-renewal. A licensed agent in your state can.
- Removing a fire from the map. Incident data comes from the interagency feed. If a record is wrong, it has to be corrected at source by the reporting agency.